FAQ
Everything you need to know about our services and billing.
Can I speak with someone to get more information and ask questions?
Yes, of course! Please schedule a discovery call with our team and we'll be able to answer any questions you might have about how our services work.
How does your process typically work?
During our initial call, we’ll identify the type of content you’re looking for and provide recommendations. We can also provide an overview of how our services work so you can get a better idea of what the process will look like if you signed up. Then, we’ll send over a Master Services Agreement (MSA) and Statement of Work (SOW). You’ll be able to review and electronically sign. We’ll then send over a brief intake form and provide details on the invoice timing and project start date. Last but not least, we’ll schedule a kick-off call to discuss all of the specific details for this project.
Can we switch plans from one to another?
Yes, but only within regular intervals. For example, if you’re on a 6-month agreement or prepaid quarterly, then you can upgrade or downgrade at the end of that current term.
Can I upgrade or downgrade the amount of content in any given month?
Yes and no. The monthly plan pricing shown here is a minimum. So if “5” was the minimum number of deliverables for your plan, you could always increase that monthly volume number based on the amount of content you need. If you randomly might need an extra piece or two during the course of a month, we’re happy to be flexible as long as we have the team capacity. After your initial term, you can always bring that number down to our minimum for the next project.
Does each content piece have to be the same exact word count or length?
Nope! For example, if you sign up for 5 articles of 2,000 words (or ~10,000 words in total), we can adjust the length of each piece up or down within that scope — all depending on how you’re going to use it and our analysis of your content’s competition.
Do I have to sign a long-term contract?
Nope! Our common terms are three, six, and twelve months months because we want to plan ahead for strategy and capacity, but we always include a simple written cancellation clause. So you’re never locked into an agreement if you don’t want to be. We want to work with clients for the long term because they like us and value our work, not because they’re stuck in a contract they can’t get out of.
What payment terms do you offer?
We can send monthly invoices on the first of each month for the work done during that period, with payment due within at least 30 business days. We can also send quarterly invoices at the beginning of each quarter. We do not accept Net 30 or similar.
What’s my potential start date?
We typically onboard new clients at the beginning of each month when we have the available capacity. We produce a few hundred pieces each month, so we often have to plan weeks or months in advance (so specific writers can produce a certain amount of content for each client within a given time frame).
What kind of writers do you have?
We have both full-time and contract writers. During our initial calls, we’ll review your preferences for both subject expertise and stylistic fit. Then we’ll match you with at least one or two of our writers who fit your criteria. We always try to then keep that same writer with each client so they learn your style and preferences over time. Depending on your plan level, if you aren’t happy with the initial writer’s style, we can replace them with another writer who might be a better fit, as well as rewrite pieces if necessary (though that’s extremely rare).